Welcome to Kinfolk Blooms. By placing an order, using the website, or booking my services, you agree to the following terms and conditions. Please read them carefully. If you have any questions, I’m always happy to help.
1. About us
Kinfolk Blooms provides fresh floral arrangements and event florals. All designs are created by hand using seasonal, fresh flowers, which means natural variation is part of our aesthetic.
2. Orders & Payment
- All orders must be paid in full at the time of purchase.
- Prices may vary depending on seasonality and availability.
- Once an order is confirmed, you will receive a confirmation email. If you do not receive one, please get in touch.
3. Fresh Flowers & Product Variation
Flowers are natural and seasonal. Therefore:
- Colour, size, and variety may differ slightly from images shown.
- Substitutions may be made when required, but I will always maintain the overall look and value of your chosen design. By placing an order, you acknowledge and accept natural variation and substitutions.
4. Delivery
- I will deliver locally on selected days. Delivery areas and charges are detailed at checkout.
- I cannot take responsibility for delays caused by factors outside my control (e.g. severe weather, traffic issues).
- If no one is home, I will leave the flowers in a safe place or with a neighbour where possible.
- If the address provided is incorrect or inaccessible, we cannot offer a refund. Redeliveries may incur an additional fee.
5. Cancellations & Amendments
For hand-tied bouquets and jar arrangements:
- Cancellations can be made up to 48 hours before the delivery date.
- After this time, cancellations may not be possible due to flowers already being ordered or prepared.
For events and weddings:
- Separate terms apply, outlined in your event contract.
- Deposits for event bookings are non-refundable unless otherwise stated.
6. Refunds & Issues With Your Order
- Because fresh flowers are perishable, returns are not accepted.
- If your arrangement arrives damaged or not as expected, please contact us within 24 hours with a photo.
- I may offer a replacement or refund at my discretion.
7. Website Content & Intellectual Property
All content, images, branding, and copy on the Kinfolk Blooms website belong to me. You may not copy, reproduce, or use my content without written permission.
8. Limitation of Liability
Kinfolk Blooms is not liable for:
- Allergic reactions to flowers or plant material.
- Any damages arising from misuse, neglect, or improper care of your flowers.
- Delays or delivery issues outside our reasonable control.
9. Changes to These Terms
We may update these Terms & Conditions occasionally. The latest version will always be available on our website and will apply to all new orders and bookings.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact kate@kinfolkblooms.co.uk
