At Kinfolk Blooms, every arrangement is created with care, considered detail, and the freshest seasonal stems. I want you to feel delighted when your flowers arrive. If something isn’t quite right, I’m here to help.
Fresh Flowers & Perishable Items.
Because flowers are perishable and each design is made to order, I am unable to accept returns. However, if your arrangement arrives damaged, wilted, or not as expected, please get in touch within 24 hours of delivery.
I kindly ask for a clear photo of the issue so I can understand what went wrong and make it right.
Refunds & Replacements
If your flowers arrive in poor condition or do not meet the standard we promise, I am happy to offer:
- A replacement arrangement, or
- A partial or full refund, depending on the nature of the issue.
Refunds will be processed to your original payment method once approved. Please allow 3–5 working days for this to appear in your account.
Order Amendments & Cancellations
All of my designs are made to order. For this reason:
- Cancellations are accepted up to 48 hours before the scheduled delivery date.
- After this time, I may have already ordered or prepared your flowers, so cancellations or refunds may not be possible.
For event and wedding bookings, separate terms apply and will be outlined in your event contract.
Incorrect Addresses or Missed Deliveries
I always do my best to deliver on time. If the delivery cannot be completed due to an incorrect address or the recipient not being available, I am unable to offer a refund. I can arrange redelivery where possible, which may incur a fee.
Workshops, Supper Clubs & Other Events
Tickets for workshops, floral classes, or supper clubs are non-refundable, but you are welcome to transfer your ticket to another person if you’re unable to attend. Please email us to let me know of any changes.
Get in Touch
If you have any concerns about your order, I’d love to hear from you so we I can help. You can reach me at: kate@kinfolkblooms.co.uk
